Frequently Asked Questions
Orders
How long will it take my order to arrive?
With our free shipping option, it can take about 5-8 business days for your order to arrive. We will send you a confirmation email that includes tracking information when your order ships. Orders to Alaska, Hawaii, and U.S. territories may take up to 4 weeks to arrive.
Where do you ship?
We currently fulfill orders anywhere in the U.S., including overseas territories. Unfortunately, we are unable to ship internationally at this time. Given current shipping regulations outside of our control, we can only ship Foaming Shave Gel to APO/DPO/FPO destinations via Ground.
Do you offer free shipping? How much does shipping cost?
We offer free shipping for one time orders over $30 and for subscription orders over $15. For orders that do not qualify for free shipping, Economy shipping is available for $7. We also offer $10 Standard (2-4 day) shipping options based on your location. If available, you will see this option at checkout.
What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and also offer the option to check out with PayPal, Venmo, Google Pay, Apple Pay, or Shop Pay.
Can I change or cancel my order?
We try to ship orders as quickly as possible, which means we might not catch your order in time to change or cancel it. If you’ve just placed the order, text us at 888-205-9655 from 10am-4pm EST, Monday-Friday and we’ll do our best to help.
What is your refund and replacement policy?
We offer a quality guarantee on all of our products. If you’re not satisfied with any product you bought from shopflamingo.com in the first 30 days, we’ll provide a full refund. If your order arrives damaged, contact help@shopflamingo.com for a replacement.
Accounts
Why can’t I sign in to my account?
We made some updates to our site in February 2024, and any accounts created prior to then need to be activated! If you’re an existing customer from before Feb. 2024 (thanks for your loyalty!) please activate your account here.
If you’re just having trouble remembering your password, please head to the Sign In page and click the Forgot Password? button!
How do I reset my password?
If you’re having trouble remembering your password or just want to reset it, please head to the Sign In page and click the Forgot Password? button!
If you’ve been a longtime customer (thanks for being here!) please keep in mind that we made some updates to our site in February 2024, and any accounts created prior to then need to be activated! Please activate your account here.
Subscriptions
How does the Starter Set subscription work?
If you completed the ‘Get Started’ quiz on shopflamingo.com/pages/quiz, you’ll receive our Starter Set to try the Flamingo shave experience and a subscription for the Shave Refill Set. Get a feel for the products and 4 weeks after your first order was placed, we’ll ship your first Shave Refill Set. Your subscription will continue automatically from there and you can edit or cancel anytime in your account.
How can I change or cancel my subscription?
You can cancel or modify your subscription anytime by visiting your account profile page at shopflamingo.com/account and clicking the Manage Subscription button. There, you can also add or remove products, change how often your subscription(s) ship, and skip or reschedule your next shipment.
When will my credit card be charged?
Your card will be charged when your subscription ships. You will receive a reminder email 2 days before so you have time to modify or cancel if needed.
Promotions & Rewards
How do I use discount codes on the site?
Discount codes can be applied on the check out page. If you’re on your phone, make sure to click to expand the Order Summary at the top of the checkout page to be able to apply discount codes. On a desktop computer you’ll see the box to apply codes to the right of the page. Paste or type in your code and press “Apply”. Easy.
I signed up for email/SMS but my 15% discount code isn’t working?
The order minimum for this discount is $15 before shipping and taxes so be sure to check the order total for the products you are trying to order. Be sure to also check the date you received the code, the discount expires after 10 days so if it’s been a while since you signed up the code may no longer be valid.
Do you have a rewards or loyalty program?
Let us introduce you to the Flock, our rewards program where you can earn points with every purchase, plus get early access to new products and insider rewards. Simply sign up to create your account and start earning rewards. A separate rewards account is not required to participate in The Flock—it’s part of your Flamingo account. Becoming a member does not require making a purchase and signing up is free!
General Product Info
Are your products vegan?
All of our products are vegan aside from our wax strips, which contain beeswax.
Are your products cruelty free?
All of our products are cruelty free and have never been tested on animals.
Is your packaging sustainable and/or recyclable?
Currently, most of our products are shipped in recyclable cardboard boxes and most of our packaging is recyclable. Check individual product packaging for guidance.
Razors & Shaving
Original, Pubic and Moisture Plus!? What’s the difference between all your blades?
The Original Blades feature a 360° comfort system (with aloe and shea butter) which works with your shave gel or a good soapy lather for a really close, really comfortable shave. These blades are specifically designed for the curves of the body and angled to fit all the different areas they shave—legs, armpits and bikini line. Original blades are compatible with Original and Pubic handles.
Our Pubic Blades are designed with a slimmer razor cartridge and a flexible head which is intended to give you more precise control when removing hair in harder-to-reach areas. Pubic blades are compatible with our Pubic and Original Handles.
Our new Moisture Plus Blades feature four sharp stainless blades surrounded by water activated moisture bars enriched with aloe, coconut, and shea butter – shave gel not required!
How often should I change my Original blade cartridge?
Everyone’s shave routine and rate of hair growth is unique but generally we suggest changing your Original blade cartridge every 6-8 uses, or when you start to feel tugging or pulling as you shave.
Will the Moisture Plus Blades work with the Flamingo handle I already have?
The Moisture Plus blades are exclusively for use with the Moisture Plus Razor handle. Moisture Plus Blade refill cartridges are not compatible with the Original or Pubic Razor handles.
What’s the best way to store my razor?
To keep your razor in the best shape, store it upright, preferably in a dry place away from direct shower spray. This is where our shower holders can help! We have a suction cup option for glossy tile and glass (compatible with Original & Pubic Razors) or an adhesive-backed option (compatible with Original, Pubic, and Moisture Plus Razors).
How do I remove the blade from the handle?
Hold the base of the handle with the Flamingo logo facing up. Pinch the left and right sides of the rigid plastic connector below the handle with your thumb and forefinger. Slide that connector piece away from the handle. The blade cartridge should pop off easily.
How do I change the blade on the Moisture Plus razor?
To remove the blade simply slide the button on the top of the handle upward to release the blade. Peel back the purple protective plastic on a new blade, but don’t use your hands to remove the blade! Keep the plastic pod with the small tabs facing you—you’ll notice the middle of the cartridge makes a “U” shape. Slide the metal clips on the handle into the U-shape and press down gently until you hear a click!
Can I use the Original, Pubic or Moisture Plus blades on my face?
These blades are specifically designed for the curves of the body and angled to fit all the different areas they shave – legs, armpits, bikini line, and more. We don’t recommend using Flamingo blades for shaving your head or face, as the lubrication systems and blade shapes are not optimized for that.
Hair Removal Cream
I have sensitive skin, can I use the hair removal creams?
Yes, however, we always recommend a spot test prior to use by applying either the Body or Facial Hair Removal Cream to a small part of the area you’re treating. If after 24 hours there is no adverse reaction, you can go ahead with the application.
Hair removal cream should not be used on skin being treated with retinol creams, after heavy exfoliation (ex. peels, glycolic acid, etc), or on skin that is already irritated or sunburned. We always recommend a spot test if you’ve had changes to your routine (new lotions or laundry detergent, sun exposure) since the last time you used hair removal cream!
How long should I leave this product on?
Apply the product to the area where you are removing hair, wait 5 minutes, then remove a small test area with the spatula or wash cloth. If hair doesn’t come off easily, leave it on longer. Don’t exceed 10 minutes total. If you feel any discomfort or burning sensation during application, remove cream immediately.
Can I use the Body Hair Removal Cream on my face?
The Body Hair removal cream was specifically formulated for use on the legs, arms, stomach, & bikini line. We do not recommend using this product on your face.
Dermaplane
Will dermaplaning impact my facial hair texture and growth?
No, dermaplaning does not cause your hair to grow back thicker. It grows back exactly as it was before dermaplaning.
The peach fuzz on your face is a type of hair called vellus hair. These thin, light hairs are different from hair that grows in other places. You may notice it feels slightly different when it first re-emerges, and that’s because it’s growing back from a blunt cut instead of its natural hair cycle.
It’s my first time using a Dermaplane, where should I start?
Have no fear! We created our Education section for this very reason. If you’re new to the product, definitely check out this article, it’s got everything you need to know to set you up for dermaplaning success.
What’s the best product to use when Dermaplaning your face?
We recommend using a light moisturizer as needed for extra comfort. If you’re just getting started with our Dermaplane Razor you can find more tips and tricks here.
Wax
How long will the results from wax kits last?
Wax results last up to four weeks, depending on how quickly your hair grows.
Are the wax strips safe to use on sensitive skin?
Everyone’s skin is different, so we recommend spot testing before use. Some skincare products like retinols, chemical exfoliants, alcohol based toners, and products containing ascorbic acid can increase skin’s sensitivity to wax, so stop use for a few days before waxing.
How do I use the wax strips?
Make sure your skin is clean and dry, then pull strips slowly apart to ensure even wax distribution. Massage the strip into your skin after applying. Pull your skin taut, then pull the wax strip in the opposite direction of the hair growth quickly and close to the skin.
Can I reuse the wax strips and post-wax cloths?
Each wax strip can be used for 2-4 pulls, depending on the thickness and density of your hair. Post-wax cloths are intended to be used for one waxing session; however, one cloth can be used on multiple areas of the body during the same waxing session.
Can I use the wax kits to give myself a Brazilian wax?
We wouldn’t recommend it. Our Pubic Hair Wax Kit can be used externally on your vulva and inner thighs, but it’s not meant for internal use (translation: don’t use it on your labia and anus!).
Body Moisture & Treatments
Where can I use Ingrown Spot Treatment?
We formulated Ingrown Spot Treatment for external use, such as underarms and the pubic area. It can also be used on your face, though we recommend doing a spot test before use since facial skin is more sensitive. Also: always use SPF, especially after an exfoliating treatment like this one!
How long does Ingrown Spot Treatment take to work?
When applied twice daily, you should start seeing results within a few days.
How can a body lotion also exfoliate my skin? Won’t that dry it out?
Exfoliation actually preps skin for better hydration. All of our body moisturizers contain white willow bark, a gentle source of salicylic acid that exfoliates for softer skin. Combining exfoliation with our products’ moisturizing ingredients gives you two skin-softening benefits in one!
What’s the best way to apply Light Hydrating Spray?
We recommend applying Light Hydrating Spray while standing on a non-slippery surface, like a bath mat or towel. Hold it an inch or two away from skin and spray away! Rub in any excess with a quick swipe.
What is your squalane derived from?
The squalane in our body moisturizers is plant-derived (we get ours from sugarcane).